|Oregon Observer FAQs|
|Here are answers to some frequently asked questions|
Q: How can I contact the Oregon Observer?|
Visit "Contact Us" link for more information.
Q: What if I forget my password?
If you forget your password, please use the "Forgot Password?" link on the Login page.
Q: How do I change my password?
Login and proceed to "Change Account Info". You will be prompted for your current and your desired new password.
Q: Whom do I contact and what information do you need me to send when I discover that there is a problem with your Web site?
If you experience a problem navigating our sites, please email us at Oregon Observer and describe in as much detail as possible, including the steps you take leading up to it, how often it occurs, and the exact text of any error message that you receive. The information you provide will help us to find a solution more quickly. You may also call 608-845-9559 and speak with a customer service representative directly.
Q: What customer services are available?
You can request the following services online:
o Review activity on your account
o Report a service issue
o Suspend and restart delivery of your newspaper
o Donate to the Newspaper in Education Program
o Register a service complaint
o Make one-time or continuous credit card or bank draft payments
o Start a new subscription or restart an old stopped subscription
Q: If I go on vacation and wish to temporarily suspend my newspaper, will my account be credited?
If you notify us in advance, we will suspend delivery, and credit your billing period for the time you are away. Proceed to "Temp Stops and Restarts" to notify us of your vacation and to stop and restart home delivery. In most areas, suspensions notices received before Tuesday at 9am will be effective for the upcoming issue.
Q: What should I do if my newspaper does not arrive or if sections are missing?
Log in and proceed to "How Are We Doing?" if your newspaper has not arrived on time we can send you a copy of the newspaper you missed or apply a credit to your account. Only credits processed on the same day of delivery can be obtained on this site. Credits for a missing delivery for previous day must be requested from the circulation department at 608-845-9559 ext 286 or by email at Oregon Observer. Be sur to include your name, delivery address, and home phone number in your email, and the words MISSED PAPER CREDIT in the subject line.
Q: Is it necessary to call to restart my subscription after it has been temporarily suspended?
If you provide a restart date when you suspend delivery you do not need to call again to restart your delivery. However, if the restart date has changed, or was not provided when the account was suspended, you will need to speak to a customer service representative.
Q: Where can I purchase another subscription?
You can purchase these items by visiting the New Subscription link on your main menu or the Not a Subscriber? link on the Login page.